There are many comments, jokes and stories about talking to help desks in India. As long as your questions follow the question template then all is well. Remember that these help desks may be supporting multiple companies, there are not a special set of phone answerers for just the single company.
Like many large companies Telstra uses an Indian service to field their inquiries. There have been many people complain about Telstra service, or distinct lack of any, and their problems with dealing with helpers not even living in Australia.
Telstra has the answer, charge you extra to talk with an Australian. This might be copied from trying to get service from an Australian Embassy where getting to an Australian national for help can be a difficult and creative process.
Help desk people tend to be a lot more polite that foreign nationals in an Embassy, I know I worked in one for 5 years. I'm guessing that this latest great idea, after saving humanity, will not cast Telstra in a very good light as far as their customers are concerned.
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